In this blog, we’ve captured some of the most frequently asked questions we’ve received from customers and the responses of the Donaldson BOFA technical support team.
- Where can I find product user manuals and datasheets?
Donaldson BOFA product user manuals and technical datasheets are available to download via the document library on our website.
It’s also worth checking out the FAQs on our website. If you still need assistance, please contact the team via our online live chat service or by completing an online form.
- What’s the value of visual system monitoring and filter alarms?
With data increasingly the currency of performance, many Donaldson BOFA systems now incorporate our Intelligent Operating System (iQ) which provides extended performance logs, intuitive functionality read-outs and filter status updates.
Real-time condition read-outs offer details about how each part of the system is performing and users can quickly review real-time data covering key system performance, such as filter status. Monitoring these data can help users head off potential issues before they impact on production and can inform system configuration to maximize filter life.
Interrogating extended data logs is particularly valuable for high-volume manufacturing because they can provide the granular detail needed to establish optimal filter exchange patterns in step with maintenance routines to help avoid the risk of costly unplanned downtime.
This combination of downloadable data and visual read-outs makes diagnostics smarter and quicker and no longer relies on operator interpretation. The visualization of system performance helps customers monitor the condition of each element of the extraction technology.
If you have a product with an onboard iQ operating system, such as the AD 1000 iQ or AD Oracle iQ, we recommend referring to the manual where details and images relating to the alarms are provided.
Donaldson BOFA products that don’t have iQ, such as our AD 250 and AD 350, have LEDs that signal the status of the filters. There are three LEDs in total:
1) Green (check mark) = Clear run
2) Amber (exclamation mark) = filter is at 75% full
3) Red (X mark) = the filters are fully blocked
If all three LEDs are flashing, there may be a fault, so you will need to contact BOFA’s technical team for assistance.
- How can I find my nearest distributor?
You can find all of our global distribution partners here.
For further information, please go to the FAQs section on our website: https://www.donaldsonbofa.com/en/support/faqs/.
